Assistance eng

<BODY INFO_W3C="http://visualvision.com/w3c-validation.htm" BACKGROUND="omagbetaeng_i000030.gif" TEXT="#000000" LINK="#0000FF" VLINK="#FF0000" BGCOLOR="#2B6988"> <BASE TARGET="_top"> <DIV ALIGN=center class=s39 style='text-align: center;'> <B> </B></DIV> <DIV ALIGN=center class=s39 style='text-align: center;'> <B></B><TABLE style="margin-left:auto;margin-right:auto" WIDTH="98%" BORDER="0" CELLPADDING="2" CELLSPACING="2" > <TR> <TD WIDTH="100%" VALIGN="TOP" > <DIV ALIGN=right class=s40 style='margin-right: 5mm;'> <B>Assistance </B></DIV> </TD></TR></TABLE></B></DIV> <DIV ALIGN=center class=s5> <B> </B></DIV> <DIV ALIGN=center class=s5> <B></B><TABLE style="margin-left:auto;margin-right:auto" WIDTH="98%" BORDER="0" CELLPADDING="2" CELLSPACING="2" > <TR> <TD WIDTH="60%" VALIGN="TOP" > <DIV ALIGN=center class=s5> <FONT style='color:#000080;'>Meet the world </FONT></DIV> <DIV ALIGN=center class=s41> <FONT style='color:#000080;'><B><I></I></B></FONT><B><I> Is our years 2000 slogan </I></B></DIV> <DIV ALIGN=justify class=s39 style='text-align: justify;'> <B>Studies of our customers enquiries, their required and customised options keep us in tune with the markets requirements. Bought out components ; machine assembling testing and comissioning and testing at our client's factories are amongst the services offered by our company. We operate a lean, stable highly qualified administration staff with an efficient and highly compurised department.</B></DIV> </TD> <TD WIDTH="30%" VALIGN="TOP" > <DIV class=s36> <IMG SRC="omagbetaeng_i000098.jpg" BORDER=1 ALIGN=MIDDLE WIDTH=248 HEIGHT=192 > </DIV> </TD></TR></TABLE></DIV> <DIV ALIGN=center class=s5> <B></B><TABLE style="margin-left:auto;margin-right:auto" WIDTH="100%" BORDER="0" CELLPADDING="2" CELLSPACING="2" BGCOLOR="#A9BCE0" > <TR> <TD WIDTH="100%" VALIGN="TOP" > <DIV class=s6> <B>Purchase of machine </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> I have just bought a machine ... what I have to do to start the guaranty? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- The guaranty has to be started sending to the manufacturer by registered letter the guaranty coupon filled in all its fields and the copy of transport document of machine. Non-sending of coupon within 15 days from the receipt of machine causes the loss of guaranty. </B></DIV> <DIV ALIGN=justify class=s35> <B>- The period of guaranty is 12 months starting from the delivery date of machine and stops at the expiry of term even if the machine has not been erected for some reasons. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV class=s6> <B>Reparation </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> I believe there are anomalies on the machine... what can I do? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Contact by phone our Technical Assistance Service: indicate the model and the serial number of machine, therefore supply a short but precise description of anomaly. Our technicians will value the situation and they start the necessary procedure to solve the problem. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> The machine during the guaranty period breaks down... what I have to do? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Contact by phone our Technical Assistance Service or fill in all its fields the form under and send it by E-mail to omagservice@omag.it . The technicians will value the situation and they start the necessary procedure to solve the problem. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> The machine out of guaranty breaks down... what I have to do? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Send the model of machine, the serial number and the default of machine by fax at nr. 0039/02/9420740 or by E-mail to omagservice@omag.it using the form under. </B></DIV> <DIV ALIGN=justify class=s35> <B>- Wait for to be contacted from our Technical Assistance Service which will provide, if necessary, to agree the visit for the solution of problem in case the assistance has to be made where the machine is installed. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> I have to make an ordinary maintenance... can I ask your assistance? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Yes of course; but don’t forget that, since it is an ordinary maintenance, the assistance will be debit to you entirely also during the guaranty period. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B><A class=s35 HREF="omagbetaeng_000061.htm">FORM FOR ASSISTANCE INQUIRY</A> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV class=s6> <B>Manual instruction </B></DIV> <DIV ALIGN=center class=s41> <B><I> I lost the manual instructions and/or the electrical/hydraulic/pneumatic diagram... what I have to do? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Send an inquiry by fax at nr. 0039/02/9420740 or by E-mail filling in the form of spare parts inquiry under indicating the model and the serial number of machine with the list of missing documents. If the documents required are available in electronic format the sending is completely free of charge. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV class=s6> <B>Spare parts  </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> How can I purchase the spare parts? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- The spare parts can be purchased sending an inquiry to fax nr. 0039/02/9420740 or by E-mail to omagricambi@omag.it with the inquiry form under indicating the codes, the serial number and the model of machine. </B></DIV> <DIV ALIGN=justify class=s35> <B>- You can find the necessary codes and exact reference of spare parts on manual instruction of machine. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> How can I be sure to have availability of spare parts? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- OMAG warehouse has permanently stocks of spare parts also for press brakes and shears out of production which have a great diffusion on the world market and require immediately availability. </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=center class=s41> <B><I> I need to purchase new tools, may be special... can you help me? </I></B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B>- Of course! Contact our commercial offices by phone at nr. 0039/02/940181224 or by fax at nr. 0039/02/9420740 or by E-mail to omagvendite@omag.it </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B><A class=s35 HREF="omagbetaeng_000062.htm">FORM OF SPARE PARTS INQUIRY</A> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> <DIV ALIGN=justify class=s35> <B> </B></DIV> </TD></TR></TABLE></B></DIV> <DIV ALIGN=center class=s5 style='margin-right: 7mm;'>  </DIV> <DIV ALIGN=right class=s38>  </DIV> <DIV ALIGN=center class=s5>  </DIV> <DIV ALIGN=center class=s5>  </DIV> <DIV ALIGN=center class=s5>  </DIV> <DIV ALIGN=center class=s5>  </DIV> <DIV ALIGN=center class=s5>  </DIV> <DIV ALIGN=center class=s5>  </DIV>